We are speaking your language
Providing excellent care begins with good communication between the patient and caregiver. In order to convey complex information to each and every patient, the hospital relies on a team of trained medical interpreters.
“Of course we translate Spanish and American Sign Language, but our interpreter network also includes Kizigua, Urdu or even Zo’é. Either by phone or in person, we can provide translation in 104 languages,” says Eva Enoch, supervisor, Interpreter Services. “We provide this service free of charge to the patient and within the last year, we’ve been called upon more than 53,000 times. This is just one more way we ensure each and every patient receives safe and effective care.”
The department also provides cross-cultural consultation for patients and staff and reaches out to the deaf, refugee and immigrant communities providing health screenings and education. If your English is limited or you are speech or hearing impaired, please ask your provider or nurse to contact interpreter services to arrange for an interpreter to assist you during your stay.