Nurses honored with DAISY Award for providing exceptional care

Daisy AwardEvery quarter, Barnes-Jewish Hospital takes the opportunity to recognize exceptional nurses by honoring them with a DAISY Award. It’s a national awards program that offers patients and team members the opportunity to nominate nurses they feel display exemplary patient care and personify Barnes-Jewish Hospital’s remarkable patient experience.

This quarter, two nurses – Megan Jones, BSN, RN and Cassie Hogg, BSN, RN – received the award after being nominated by Tim DuVall and Vicki Eaton, of Piedmont, Mo. DuVall is being treated for esophageal cancer at the Alvin J. Siteman Cancer Center at Barnes-Jewish Hospital and Washington University School of Medicine. Eaton, his long-time partner, has been with him every step of the way through this journey.

Here’s the letter we received, written by Eaton:

Daisy Award recipient In April, Tim DuVall was admitted to Barnes-Jewish Hospital due to his weight loss from a recent diagnosis of esophageal cancer. Both of us were still reeling from this news and now were taking a “next step” in his care, which placed us on the cancer care unit 4900.

During our extended stay, we encountered many nice and competent individuals, but there are two who stand out. Megan Jones, BSN, RN and Cassie Hogg, BSN, RN, both of whom usually work on the leukemia/lymphoma unit (7900) and are scheduled so that they follow one another shift to shift, sort of like a “tag team,” which fosters continuity of care.

Both Megan and Cassie have a “quiet calm” about them that rubs off on those around them.

We benefited from that. They always responded to Tim’s needs very timely, were patient as they explained and explained again what was going on, why things were happening to him and how people, processes and interventions were going to help him for the long haul.

They didn’t only care for him; I too was in their “radar” as a primary caregiver. Megan was the first person to teach me how to work with his feeding tube. She offered helpful hints when I felt so inept in just handling the tube, the syringe, the meds and getting the entire process to make sense to me for Tim’s benefit.

Daisy Award RecipientWhen Cassie came on board, I knew she and Megan had talked at length about where both Tim and I were in our learning curves and his overall progress, which wasn’t without some setbacks along the way. Their patience, tact and quiet reassurance helped both of us gain confidence and instill calm. Both Tim and I felt very “connected” to both Cassie and Megan as we knew they “had our backs.”

These ladies possess love and are willing to give it away.

I know in any business you can teach someone to do a task because first you do this and then you do that. What can be difficult is when you try to instill other qualities such as compassion and the ability to “read” and respond appropriately to your customer base. Some people “get it” and some people never will. Both Cassie and Megan “get it.”

You are blessed to have these ladies as employees. I saw the DAISY Award pamphlet and so hope that both of these professionals receive the recognition that is their due. We received so many acts of kindness from them and got to know one another on a personal level.

We are continuing ”our” course of treatment at Siteman and it is evident to us that you have a very strong customer service program that makes what brings all of us to you easier. Thank you for investing the time, money and energy in helping all of us cope. Excellent service isn’t making one thing 1000 percent better, it is making thousands of things 1 percent better. On behalf of Tim and I, and all of us who experience Siteman Cancer Center, we thank you and encourage you to keep up the good work.

 

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Category: Nursing

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Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and the largest private employer in the St. Louis region. An affiliated teaching hospital of Washington University School of Medicine, Barnes-Jewish Hospital has a 1,800 member medical staff with many who are recognized as "Best Doctors in America." They are supported by residents, interns and fellows, in addition to nurses, technicians and other health-care professionals.

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